GLM Imagine

Refund Policy

Refund policy for GLM Imagine
Jan 20, 2026

Introduction

At GLM Imagine, we are committed to providing high-quality AI image generation services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for subscription plan changes and refunds. Please read this policy carefully before making any purchases.

Subscription Refunds

We understand that sometimes purchases may not meet your expectations. We offer full refunds for subscription purchases under the following conditions:

Eligibility Criteria

To qualify for a subscription refund, all of the following conditions must be met:

  • Time Limit: The refund request must be submitted within 3 days of the purchase date
  • Usage Limit: You must have used 50 credits or fewer from your subscription
  • Valid Request: You must provide a valid reason for the refund request

Refund Amount

  • The full subscription amount will be refunded to your original payment method
  • Processing fees (if applicable) will be deducted from the refund amount
  • Refunds are processed in the original currency of purchase

Important Notes

  • Refunds are only available for new subscription purchases, not renewals
  • If you have exceeded the 50-credit usage limit, your request will not be eligible for a refund
  • Requests made after the 3-day window will not be considered

Credit Purchases

All credit purchases are final and non-refundable.

Please carefully consider your credit needs before making a purchase. We cannot provide refunds for credits under any circumstances, including:

  • Unused credits
  • Partially used credit packages
  • Credits purchased by mistake
  • Credits that do not meet your expectations

Why Credits Are Non-Refundable

Credits represent digital resources that are immediately available for use upon purchase. Once credits are added to your account, they cannot be revoked or transferred back, which is why we maintain a strict no-refund policy for credit purchases.

Subscription Plan Changes

If you have accidentally purchased the wrong subscription plan, we offer the following accommodation:

Annual to Monthly Conversion

If you mistakenly purchased an annual subscription instead of a monthly subscription:

  • We will convert your annual plan to a monthly plan
  • One month's subscription fee plus processing fees will be deducted
  • The remaining balance will be refunded to your original payment method
  • This conversion must be requested within 7 days of purchase

Monthly to Annual Conversion

If you wish to upgrade from a monthly to an annual plan:

  • You can upgrade at any time during your subscription period
  • The difference in price will be calculated and charged
  • Your billing cycle will be adjusted accordingly

Plan Downgrade

If you wish to downgrade to a lower-tier plan:

  • The downgrade will take effect at the end of your current billing cycle
  • No partial refunds will be provided for the current period
  • You will retain access to all features until the end of the paid period

Non-Refundable Items

The following items and situations are not eligible for refunds under any circumstances:

Non-Refundable Purchases

  • All credit purchases (as stated above)
  • One-time add-ons or special features
  • Promotional or discounted credits

Non-Refundable Subscription Periods

  • Subscription time that has already elapsed
  • Subscriptions beyond the 3-day refund window
  • Subscriptions with more than 50 credits used
  • Renewal payments (automatic or manual)

Non-Refundable Fees

  • Processing fees charged by payment processors
  • International transaction fees
  • Currency conversion fees

Non-Refundable Due to Policy Violations

  • Accounts suspended or terminated for violating our Terms of Service
  • Fraudulent purchases or chargebacks
  • Abuse of the refund policy

Refund Request Process

To request a refund for eligible items, please follow these steps:

Step 1: Prepare Information

Gather the following information before contacting support:

  • Your account email address
  • Order number or transaction ID
  • Date of purchase
  • Detailed reason for the refund request
  • Screenshots or evidence (if applicable)

Step 2: Contact Support

Email our support team at support@glmimagine.com with:

  • Subject line: "Refund Request - [Order Number]"
  • All information listed in Step 1
  • A clear explanation of why you are requesting a refund

Step 3: Review Process

Our support team will:

  • Review your request within 2-3 business days
  • Verify your eligibility based on this policy
  • Contact you if additional information is needed
  • Notify you of the decision via email

Step 4: Refund Processing

If your request is approved:

  • Refunds are processed within 5-7 business days
  • The refund will be issued to your original payment method
  • The actual time for the refund to appear in your account may vary (7-14 business days) depending on your payment provider and financial institution

Chargebacks and Disputes

Chargeback Policy

If you initiate a chargeback or payment dispute with your credit card company or payment provider:

  • Your account will be immediately suspended pending resolution
  • We will provide all necessary documentation to the payment processor
  • If the chargeback is found to be invalid, your account may be permanently terminated
  • You will be responsible for any chargeback fees incurred

Alternative to Chargebacks

We strongly encourage you to contact our support team first before initiating a chargeback. Most issues can be resolved quickly and amicably through direct communication.

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our services:

  • Contact support immediately with details of the issue
  • We will work to resolve the issue promptly
  • If the issue cannot be resolved, a refund or credit may be issued at our discretion

Service Outages

In the event of extended service outages (more than 24 hours):

  • Affected subscription time may be extended
  • Credits equivalent to the outage period may be issued
  • Refunds will be considered on a case-by-case basis

Billing Errors

If you believe there has been a billing error:

  • Contact support within 30 days of the charge
  • Provide transaction details and explanation
  • We will investigate and correct any verified errors promptly

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time to reflect:

  • Changes in our business practices
  • Legal or regulatory requirements
  • Improvements to our refund process
  • Updates to payment processing systems

When changes are made:

  • We will update the "effective date" at the top of this page
  • Significant changes will be communicated via email
  • Continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed.

Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us:

Email: support@glmimagine.com

Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

Our support team is here to help resolve any issues and answer your questions about refunds, subscriptions, or credits.

By using GLM Imagine, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for your understanding and for choosing our services!